Lab
Customer Request SharePoint System
Services
Presentation DesignInformation DesignArt Direction
Summary
Internal training for a request-tracking system, structured as the lifecycle of a single request: submit, see it on the dashboard, action it, close and archive. Screen walkthroughs sit beside the reasoning — why the system beats an inbox — and it closes on tips and FAQs, because adoption fails on the small confusions rather than the big ones.
One request, followed end to end, until the process explains itself.
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